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1. Introduction
2. The Four-Step Model
3. Tools and Techniques
5 Topics
Drill Down Technique
Four Frame Model
CATWOE Analysis
5 Whys Method
Cause-and-Effect Analysis
4. Common Barriers
5 Topics
Confirmation Bias
Mental Set
Functional Fixedness
Unnecessary Constraints
Irrelevant Information
5. Better Decision Making
4 Topics
Decision Matrix
Pareto Analysis
Futures Wheel
Force Field Analysis
6. Conclusion
Problem Solving Skills – Exam

Problem Solving Skills

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