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Process

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1. Introduction
2. Reasons for Change
3 Topics
External Forces
Internal Forces
Dealing with Change
3. Origins of the Field
3 Topics
Top-down Management
Bottom-up Management
Comparison
4. Change Models
4 Topics
Lewin: Three-Stage Model
Kotter: 8-Step Change Model
McKinsey: 7-S Model
Gleicher: Change Formula
5. The Change Process
3 Topics
I. Unfreeze
II. Transition
III. Refreeze
6. Strategies and Skills
2 Topics
Change Skills
Change Strategies
7. Failure or Success?
2 Topics
Failure Factors
Success Factors
8. Conclusion
Change Management – Exam

Change Management

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