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1. Introduction
2. Leadership
5 Topics
Leaders and Managers
Emotional Intelligence
Leadership Styles
Leadership Trends
Management By Objectives
3. Team Development
3 Topics
Teamwork
Types of Teams
Stages of Team Development
4. Decision-Making
2 Topics
Decision Making Process
Hidden Traps
5. Project Management
5 Topics
Project Definition
Phase 1: Initiation
Phase 2: Planning
Phase 3: Execution
Phase 4: Closure
6. Negotiation
2 Topics
Negotiation Styles and Preparation
Negotiation Process and Traps
7. Change Management
3 Topics
Lewin: Three Phases Change Model
Kotter: 8-Step Change Model
Responses to Change
8. Crisis Management
9. Business Ethics
3 Topics
Ethics and Law
Social Responsibility
Sustainability
10. Time Management
11. Case Studies & Conclusion
3 Topics
Case Study: Microsoft & Apple
Case Study: University of Oxford
Summary
Essential Management Skills – Exam

Essential Management Skills

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